Are you listening?

The question asked is, “Are you listening?” The top answer to that question is usually yes, of course, I’m listening. In actuality, we are usually just partially glistening.

We partially listen. We partially think of the things we need to do. We partially things that we forgot to do. We partially think of how we perceive the person sending the information, whether we like them or not, whether they are usually right or not, and whether they are on our good side or our bad side.

Don’t feel bad, everybody does this. It is just better if we understand that happens than if we ignore it and just assume we’re listing 100%.

We do a better job of listening to others than we do of listening to ourselves. Our body talks to us all the time, and yet, we often ignore it. I call this the John Wayne effect. Reminds me of a friend whose normal line is, “Send me in coach, I don’t need a helmet.”

I call this the John Wayne effect because men grow up watching all the picture shows where men are chivalrous, and come to the aid of everyone, and do things even when they are hurt. It might look good on screen. It just doesn’t play in the real world.

It’s interesting to see the statistics from a safety and process improvement point of view. On average men working in manufacturing will last six months and then see a doctor concerning an injury. In the same setting with the same jobs, women work an average of 4 1/2 years before having to see someone about an injury.

What does this tell us? We need to listen better. Especially when it comes to listening to our bodies.

#Change #ProcessImprovement

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